Shipping Policy

ORDER PROCESSING

Orders placed will normally ship within 2-4 business days. In some cases sooner. 

USPS DOMESTIC SHIPPING (USA)

First-Class Package:  Once your order ships, it will arrive in 3-7 business days once processed (M-F, excluding weekends and holidays).

Priority Mail: Once your order ships, it will arrive in 1-2 business days once processed (M-F, excluding weekends and holidays). We cannot deliver to domestic PO boxes with expedited services unless the physical address of the PO boxes is stated on the shipping address.

Contact USPS Customer Service: If 5 or more days from the date of mailing has expired for delayed deliveries, please call the post office at the following 1-(800) 275-8777.

USPS MILITARY APO/AFO:

Please allow 2-4 weeks for delivery once your order is processed.

USPS INTERNATIONAL SHIPPING

We ship around the world. No matter what country you;re in, we will ship to you. Shipping rates vary from country to country and it based on the weight of your package and shipping time frame. Customers' are responsible to pay any fees that customs may have. Customs also have the right to hold packages or not receive them and sent it back to us. 

If an international order is refused, then you are responsible for the original shipping expenses, as well as any additional duties, fees, customs, or taxes incurred in shipping.

TRACKING

All orders will receive full tracking information via email and/or SMS text once your order is processed and ready to be shipped. 

AfroLocx, LLC is not liable for missing or lost packages. First Class Packages are NOT insured; however, Priority Mail shipments are 100% insured. Please use the tracking number we provide to follow your order until it is delivered. If you do not receive your order, but the tracking number shows that it’s been delivered, please check with your local mailman, neighbors, apartment leasing office, or building manager/mailroom, before contacting us. If you are still unable to locate the package, please reach out to us and we will file a claim. Based on the outcome of the claim, we may or may not be able to replace your order. You have the option to use Route protection also, in which if anything happens to your package being lost or damaged, we will send you another package with what you ordered. Please provide pictures of damaged items. 

DAMAGED ITEMS

We're so sorry a product you ordered arrived damaged. To help us resolve this matter quickly, please email us at afrolocx@gmail.com within 5 days of when the packaged is marked delivered. Please prove your order number and any other details you may have about your order. We'll get back to you with a resolution as soon as possible. 

If you contact us before your order is processed, we will update your shipping information for free; however, if you incorrectly enter your address after we have processed your order, we will have to charge you the postage and packing cost for having to reprint your shipping label. If your order was already shipped, we will not be able to offer a refund or reship the product until we receive the order back from the shipping company due to an incorrect address delivery failure.

We ask that you please double check your address and make sure to at an apartment number if needed.

CANCELLATION POLICY

Our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has been submitted.